Cancellation policy
Richer & Prettier Purchase & Cancellation Policy
Purchase Policy
By placing an order with Richer & Prettier, you acknowledge and agree to the following
- All items are made in small batches and many products are limited release or preorder.
- All sales are final. We do not accept returns, exchanges, or refunds unless the item arrives damaged or incorrect.
- Please review your order carefully before checkout, including your shipping address, item selections, and quantity.
- Shipping times may vary depending on fulfillment, preorder timelines, and carrier delays.
- Once an order has been processed, we are unable to modify item selections, quantities, or shipping information.
If you have questions about your order, please contact us at hello@richerandprettier.com.
Cancellation Policy
To keep processing efficient for small-batch inventory, we can only cancel orders under the following conditions:
Orders Cannot Be Canceled If:
- The order has already been processed or shipped
- The order is a preorder item
- The order contains sale items or limited-edition items
- The request is made more than 12 hours after the order was placed
Orders May Be Canceled If:
- You contact us within 12 hours of placing your order
- Your order has not yet been processed or shipped
- Your order does not include preorder or final-sale items
To request a cancellation, email us at support@richerandprettier.com with your order number.
Approval is not guaranteed, as orders may process quickly.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please refer to our Return Policy and contact us within 48 hours of delivery.